Update Pet Error?

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Koleckai
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Update Pet Error?

Post by Koleckai » June 25th, 2019, 4:47 pm

I just updated my pet collection on the site here and went from 1054 unique pets to 2 unique pets. It should have went up to 1058 unique pets as shown in my armory.

https://worldofwarcraft.com/en-us/chara ... tions/pets

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Galana
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Re: Update Pet Error?

Post by Galana » June 25th, 2019, 4:58 pm

Same here, my pet total is now two (down from 1116. I tried the steps shown in your FAQ. Didn't get my pets back.

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Oedura
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Re: Update Pet Error?

Post by Oedura » June 25th, 2019, 5:40 pm

I'm down to 1.

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Quintessence
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Re: Update Pet Error?

Post by Quintessence » June 25th, 2019, 6:48 pm

We're looking into the error, however it might be an issue on Blizzard's end with their API. If so, we'll have to wait for them to address and fix it.

Hopefully the error will resolve itself in the near future.
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Qfontan
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Re: Update Pet Error?

Post by Qfontan » June 25th, 2019, 9:16 pm

Same here, down to 1 pet now...

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Koleckai
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Re: Update Pet Error?

Post by Koleckai » June 25th, 2019, 9:34 pm

Radiante wrote:
June 25th, 2019, 9:11 pm
So, weirdly I logged out and then changed my character to another character on the same realm and it was back to the right amount. But then I tried to change it to another alt and it didn't work. Only thing I can think of is the second character I tried had special characters in her wow name...same with the original character.
Updating my character allowed the scan to work for me as well. I updated it to a character that has not been to Nazjatar or Mechagon yet.

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Re: Update Pet Error?

Post by Im2cuteferu » June 26th, 2019, 3:39 am

I lost almost all my pets, too. :(

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Re: Update Pet Error?

Post by Caffeinatedlife » June 26th, 2019, 4:36 am

Changing characters to one who had not yet been to Nazjatar worked for me as well. Just pick one of your non-max level toons and you should be good to go until Blizz fixes the API.

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Fourthrock
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Re: Update Pet Error?

Post by Fourthrock » June 26th, 2019, 9:02 am

Ditto!

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Re: Update Pet Error?

Post by Mehetabel » June 26th, 2019, 10:23 am

Just updated mine and it's gone down to two pets as well.

Checked my character on the armoury and, although it's showing all my old pets, it's not registering any of the new ones I got today, so it seems like there ARE issues on Blizzard's end.
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Re: Update Pet Error?

Post by Nikkip » June 26th, 2019, 12:55 pm

says I have 2 pets....

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Quintessence
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Re: Update Pet Error?

Post by Quintessence » June 26th, 2019, 2:22 pm

Our lead web developer submitted a report to Blizzard yesterday. We're waiting to see if there's a response.

In the meantime, try this workaround to get your WarcraftPets collection up-to-date:
  1. Log onto your main toon (refreshes your collection)
  2. Log out of the game completely
  3. Go to WarcraftPets and change the toon you import from to another character (if you have one) that you have NOT logged into post-8.2, and is above level 10. (Using a character on another server, different from your main, seems to work best.)
  4. Attempt re-importing
(thanks Morlis for the correction on pre/post-8.2 content)

This seems to work for most users, but not all.

Apologies for the inconvenience, hopefully this will get resolved soon
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Gottacatchemall
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Re: Update Pet Error?

Post by Gottacatchemall » June 26th, 2019, 5:15 pm

That workaround is not working for me...

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Morlis
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Re: Update Pet Error?

Post by Morlis » June 26th, 2019, 6:11 pm

I too got bumped down to 2 pets.

As stated the work around did not work for me either, but I tried using a character that I have not logged in at all since before 8.2 released and I have my list back again.

Any character logged in after 8.2 released is now bugged. I tried several characters before trying the one I haven't logged in. That character is level 77 and haven't really played her in a few years. Sort of made her a AH character that I only log in to sell stuff.
  • Morlis Alliance Kael'Thus 120 Shadow Priest (main account)
  • Morlis Horde Madoran 120 Beast Master Hunter (main account)
  • Altuno Horde Madoran 120 Vengeance Demon Hunter (main account)
  • Vandì Horde Madoran 120 Arcane Mage (alt account)

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Re: Update Pet Error?

Post by Jdm12983 » June 26th, 2019, 8:46 pm

Yeah, same issue here; I also think whatever is effecting this here is effecting "warcraftmounts.com" as well.

Can't update my mounts and says that my characters "don't belong to the same account"; to uncheck an option in-game -- that isn't even checked. (sent an email to the contact/support for warcraftmounts)

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Re: Update Pet Error?

Post by Athenap » June 27th, 2019, 12:48 am

I had the same thing happen have 1126 unique pets, updated, and went down to 2 unique pets.

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Re: Update Pet Error?

Post by Shyhelma » June 27th, 2019, 3:27 am

I have been watching this for a couple of days. Any of the toons that you are playing will show as affected so you may want to hold out playing an odd alt until the issue is reported fixed on blizzard's end. This pretty much is the same as Morlis has seen.

On a good note the odd alt will see all the pet adds and achievements.

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FuxieDK
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Re: Update Pet Error?

Post by FuxieDK » June 27th, 2019, 3:47 am

I have 2 unique, 1 at max..


Hmm... Maybe something is wrong? :D :D

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