unable to update collection - 'Character not found'

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Kionine
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unable to update collection - 'Character not found'

Post by Kionine » October 1st, 2018, 2:22 am

I am unable to update my collection.

When I try to update, I get a 'Character not found' message. If I use the link supplied in the error message, my characters armory page opens up without problems.

It looks like a bug.

Regards
Kio

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Avalee
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Re: unable to update collection - 'Character not found'

Post by Avalee » October 1st, 2018, 2:46 am

Same here.

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Lornaa
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Re: unable to update collection - 'Character not found'

Post by Lornaa » October 1st, 2018, 2:52 am

Same here, just went to update and getting the same "character not found" message

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Gunmarie
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Re: unable to update collection - 'Character not found'

Post by Gunmarie » October 1st, 2018, 2:55 am

Same here

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Kionine
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Re: unable to update collection - 'Character not found'

Post by Kionine » October 1st, 2018, 10:17 am

Quick update.
I can update now, but I am missing 150'ish pets.

Edit: I've tried updating a few more times, and each time it shows a different number of pets :)
Last edited by Kionine on October 2nd, 2018, 1:48 am, edited 1 time in total.

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Lornaa
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Re: unable to update collection - 'Character not found'

Post by Lornaa » October 1st, 2018, 11:15 am

I've just updated and lost over 100+ pets...

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Eggs
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Re: unable to update collection - 'Character not found'

Post by Eggs » October 1st, 2018, 12:36 pm

Lornaa wrote:I've just updated and lost over 100+ pets...

I updated and now i have 1 pet :P

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Lornaa
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Re: unable to update collection - 'Character not found'

Post by Lornaa » October 2nd, 2018, 1:47 am

I updated earlier and went down to 3 pets, then back up to 923 and it's just dropped me back down to 864. Can anyone please let us know what's happening???

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Re: unable to update collection - 'Character not found'

Post by Quintessence » October 2nd, 2018, 2:51 am

It appears that the Blizzard API is experiencing some technical difficulty lately. This can cause an error when attempting to re-import your collection to WarcraftPets, or even cause a drop in your "total unique pets" count on this site.

From the API Bnet Forums:
https://us.battle.net/forums/en/bnet/topic/20769387154
https://us.battle.net/forums/en/bnet/topic/20769387142

We'll have to wait for Blizzard to fix this issue on their end. Apologies for the inconvenience.
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