I'm sorry if people think I over react about MY OPINION about being a second class citizen however, we are the ones that just dropped another $10 this week without blinking on a new pet and spend in excess of base monthly game subs. Sure, that's our choice, but that makes us a lucrative source of income and one that is rather easy to manage when compared to Arena or PvP or Raiders.
Now, don't read into my getting cranky on these forums as me getting shirty with GMs. I've been in Customer Relations too long to know how the game is played and to understand that to get the most out of the poor fellow about to get my email, you have to a) be nice b) give options and c) only ask for things when there's really no other option (constant begging is always frowned upon.
What I actually asked for was my Darkmoon Hatchlings to be deleted and my 180 tickets to be refunded so I could repurchase the pets if that was possible. I was very nice and polite about it
This was my response from the GM:
Thank you for contacting the World of Warcraft Game Master Department. I apologize for the wait and that I was not able to contact you online.
Unfortunately, we are unable to provide a refund for the Darkmoon pets since they can be caged and traded to other players. With that in mind, I've sent you two Flawless Battle-Stones so you can upgrade both of your Hatchlings. This is sort of a special exception to our normal policy since we changed the rarity of the pets so shortly after adding them to the game. That's totally our fault, and I apologize for the inconvenience. The 2 Flawless stones are sitting in your mailbox waiting for you. =)
If you have any questions, or would like to talk with us more about this issue, please hit "Need More Help" below. Thank you again for playing World of Warcraft and I hope you continue to enjoy your experience with Blizzard Entertainment!
So, I'm happy with this. It gives me the option to actually upgrade any pet I like really and compensates me for the mess.