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Murkalot and Brew-Pup already in collection?

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Yamum
 
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Murkalot and Brew-Pup already in collection?

Postby Yamum » November 6th, 2013, 11:24 am

While browsing pet collections on this site I noticed one that already includes 2 pets that are currently unavailable - Murkalot and the Alterac Brew-Pup. They have an unusual brown border. I thought this was strange so I checked the person's official BattleNet profile and both of those pets are listed as Not Collected. I also checked the top 5 pet collections on this site and none of them contain either of those 2 pets.

How do I go about adding those pets to my collection?

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Killerkarl
 
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Re: Murkalot and Brew-Pup already in collection?

Postby Killerkarl » November 6th, 2013, 11:59 am

You can add them to your collection manually under update collection because of armory errors. However you are cheating if you do it before you actually have them.

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Yamum
 
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Re: Murkalot and Brew-Pup already in collection?

Postby Yamum » November 6th, 2013, 12:06 pm

Got it, thanks. So basically this person is just one big dirty cheater. :P

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Quintessence
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Re: Murkalot and Brew-Pup already in collection?

Postby Quintessence » November 6th, 2013, 12:57 pm

Thanks for reporting this!

Both pet profiles have been fixed so that they cannot be manually added to collections for now. Once these pets have actually been released, the option to add them will be activated again. With this change, the pets should also now show as "not collected" in all collections.
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Astaa
 
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Re: Murkalot and Brew-Pup already in collection?

Postby Astaa » November 7th, 2013, 6:08 pm

Murkalot is available now, on EU at least anyway. But doesn't seem to being imported via the armoury update.

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Quintessence
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Re: Murkalot and Brew-Pup already in collection?

Postby Quintessence » November 7th, 2013, 8:19 pm

Astaa wrote:Murkalot is available now, on EU at least anyway. But doesn't seem to being imported via the armoury update.


It appears that Murkalot hasn't been added to the EU armory yet, which is why the import isn't picking him up. We're going to look into this and find a resolution, thanks!
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Angelcat2887
 
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Re: Murkalot and Brew-Pup already in collection?

Postby Angelcat2887 » November 12th, 2013, 3:04 am

i know that Murkalot has been out for a while now and most peoples profiles are showing him fine, but mine is saying i dont have him. anyway to fix this? i had him for a while now, but still nothing on here or the armoury.

and i believe there was someone else on my server having the same problem.

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Quintessence
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Re: Murkalot and Brew-Pup already in collection?

Postby Quintessence » November 12th, 2013, 4:55 pm

Angelcat2887 wrote:i know that Murkalot has been out for a while now and most peoples profiles are showing him fine, but mine is saying i dont have him. anyway to fix this? i had him for a while now, but still nothing on here or the armoury.

and i believe there was someone else on my server having the same problem.


It seems the EU armory still hasn't been updated yet. We're still waiting and hoping that Blizzard will add Muraklot to the EU armory soon.

In the event that he's not added within a reasonable amount of time, we'll likely open up the option to manually add this pet to your collection. Thanks for your patience!
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Zíra
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Re: Murkalot and Brew-Pup already in collection?

Postby Zíra » November 18th, 2013, 12:22 pm

Still no update on the EU Armory about Murkalot *sigh*
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Uka
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Re: Murkalot and Brew-Pup already in collection?

Postby Uka » November 18th, 2013, 1:28 pm

Yes, it is an error from Blizzard's side. But at least WarcraftPets can give us back the manual update for this one pet!
I think it would be better to have some cheaters, than to wait for the Armory to be corrected...

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Lynkou
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Re: Murkalot and Brew-Pup already in collection?

Postby Lynkou » November 19th, 2013, 8:05 pm

Manual update implemented when not useful... removed when it is important to keep ... promised to put again and not done...
Let's hope this bug flies over Atlantic ... :lol:

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Breanni
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Re: Murkalot and Brew-Pup already in collection?

Postby Breanni » November 20th, 2013, 7:30 am

Uka wrote:Yes, it is an error from Blizzard's side. But at least WarcraftPets can give us back the manual update for this one pet!
I think it would be better to have some cheaters, than to wait for the Armory to be corrected...

Our system can accommodate fixes for some Armory bugs. But we never anticipated that a bugged pet would only affect users in one region. Therein lies the problem.

We do have the ability to "turn on" manual additions of bugged Armory pets. But when that pet is only bugged in one region, as Murkalot is in the EU, the fact that it's working everywhere else will cause the manual addition option to reset once any US collector adds him to their collection via Armory import. In turn, that action will wipe the manual additions of the pet across the board. So turning on manual additions (which are not region specific) won't help.

The manual addition process was intentionally designed that way to automatically undo manual additions made by people who do not actually have the pet. We thought we were being thorough. But this "smart" design combined with the regional aspect of this bug creates an issue that we cannot easily address.

We know this sucks for you EU folks. We really do. But this isn't something we can easily fix without a lot of rewriting of our back end. On top of that, Blizzard could fix the issue on their end without warning which could cause further complications with any fix we put into place on our end.

So at this point, we urge everyone affected by this Murkalot bug to use the EU WoW forums and make Blizzard aware of the issue. Hopefully they will fix it on their end soon.
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Tayanu
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Re: Murkalot and Brew-Pup already in collection?

Postby Tayanu » November 20th, 2013, 10:02 am

Thanks for the update Breanni,
Understandable response in the situation, just very frustrating! Lets hope Blizzard fix it soon:) I love my wee Murkalot and want to see him in my collection here:)
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Uka
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Re: Murkalot and Brew-Pup already in collection?

Postby Uka » November 21st, 2013, 5:25 am

Breanni, thanks for the clarification!
I have written both on official forums and in in-game messages to GM, but they apparently think it's a very minor issue for them to spend time fixing it.

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Breanni
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Re: Murkalot and Brew-Pup already in collection?

Postby Breanni » November 21st, 2013, 8:10 am

I've personally contacted someone more influential at Blizzard about fixing this bug. Hopefully it will help.
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Tayanu
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Re: Murkalot and Brew-Pup already in collection?

Postby Tayanu » November 22nd, 2013, 9:09 pm

Awesome:) I hope they take notice^. Got my little puppy today all leveled up, but the armory says he doesn't exist! Poor sad little puppy :(
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Uka
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Re: Murkalot and Brew-Pup already in collection?

Postby Uka » November 23rd, 2013, 6:59 am

Well, the EU-Armory was almost fixed today :)
Murtkalot and Brew Pup are listed there now, but they still don't have pictures and couldn't be imported yet.

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Clarey
 
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Re: Murkalot and Brew-Pup already in collection?

Postby Clarey » November 24th, 2013, 10:08 am

I hope they add Murkalot and Brew-Pup to armoury soon. Will you know before we do and announce it on here?
Can't wait to add these 2 babies to my list as i've already got them! xD
Come on Blizzard!!

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Uka
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Re: Murkalot and Brew-Pup already in collection?

Postby Uka » November 25th, 2013, 11:47 pm

It works, finally!
And what about Sky Lantern - it is still not fixed in US Armory as well?

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GilroyKilroy
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Re: Murkalot and Brew-Pup already in collection?

Postby GilroyKilroy » November 26th, 2013, 2:53 pm

Uka wrote:It works, finally!
And what about Sky Lantern - it is still not fixed in US Armory as well?


It no longer appears as a spell. I tried a flying stone on it and nothing happened. At least the stone was not consumed in the process.


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