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Updater not working?

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Bonesai
 
Posts: 13
Joined: September 8th, 2011
Pet Score: 2615

Updater not working?

Postby Bonesai » July 26th, 2013, 12:23 am

Hi

I've bought the Cenarion Hatchling from the Bliz store and Landro's Lil Xt from the AH a few days ago, and no amount of logging in & out and clicking update here will get them added to my list - yet I can see them in game.

Is there anything wrong with the updater at the moment?

Thanks

Kevin

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Breanni
Site Admin
 
Posts: 394
Joined: December 1st, 2007
Pet Score: 1412

Re: Updater not working?

Postby Breanni » July 27th, 2013, 9:11 am

Check to see whether these pets are appearing in your WoW Armory profile. If they show there but not here, then there's a problem on our end. Otherwise, the problem is on Blizzard's end and there's (unfortunately) nothing we can do to assist you.
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Bonesai
 
Posts: 13
Joined: September 8th, 2011
Pet Score: 2615

Re: Updater not working?

Postby Bonesai » July 28th, 2013, 12:48 am

Ahh thanks Breanni. So it looks like a Bliz problem - despite buying one of the pets directly from their store!

Has anyone had this problem before AND managed to get Blizz to fix it? Is a ticket the only thing to do?

Thanks

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Raie
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Posts: 4
Joined: September 23rd, 2009
Pet Score: 3145

Re: Updater not working?

Postby Raie » July 31st, 2013, 6:09 am

I'm having problems with my collection even though blizzard Armory is showing 490 I still says 487 I have logged in and out a few times even left it days. Still its not updating.

I also have the same problem I bought the "Guardian Cub" from the pet store and on the Armory its still showing as "not collected"

Whats a girl to do ?

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Quintessence
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Posts: 1397
Joined: June 4th, 2008
Pet Score: 3561

Re: Updater not working?

Postby Quintessence » July 31st, 2013, 8:08 am

Hi Jennifer,

I just reviewed your armory and compared it to your WarcraftPets collection. Your armory is listing 2 Guild Pages and 3 Guild Heralds, however these two pets seem to only be included once each on WarcraftPets. This would explain the 3 extra listed on your armory but not on here.

The Guild Page and Guild Herald are notorious for causing trouble in collection tracking, and I think much of it stems from the fact that each one is character specific (despite collections being account-wide now). So although you've collected multiples of each, when WarcraftPets pulls the data from your armory, it might only be recognizing the pets that are specific to that character (1 Guild Page and 1 Guild Herald).

This is just my best guess at what the problem is. Hopefully we can get this sorted out for you in the near future!
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Feel free to browse through Perks N Peeves, my vanity pet collecting blog!

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Raie
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Posts: 4
Joined: September 23rd, 2009
Pet Score: 3145

Re: Updater not working?

Postby Raie » August 3rd, 2013, 7:27 am

Oh okay thanks very much I guess in some crazy land of codes and web wonders that makes sense to me :)

Thanks again.


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