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Merging Realms and Card Redeemtion Glitch

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Shikon01
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Joined: September 1st, 2013
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Realm: Silvermoon-US

Merging Realms and Card Redeemtion Glitch

Postby Shikon01 » February 21st, 2014, 6:34 pm

This may be old news to some, but was new to me, so thought I would put it back out there. Apparently Blizz has acknowledged problem, but its a" no fix" . If you are on a realm that's in the process of merging w/ another realm and decide to make a trip to booty bay to redeem a pet code its possible the response you will get is " an error has occurred ' At least that was my experience. The codes were checked and there was bag space. I had already redeemed 3 other pet codes and on my lastt pet code "error occurred " Of course I thought it was me, but after realizing it wasn't I put in a ticket. According to the forums blizz has stated this is occurring during the merging phase of realms and that it clears up after completion, but that they haven't been able to fix the glitch. I'm a very patient and understanding person so it takes a lot to really frustrate me, but blizz managed to get me there. Blizz responded quickly and Grand Master Dauptia responded explaining the situation and that a code would have to be reissued ...no problem there. 2 WEEKS later still no code and they had closed out my ticket as resolved after 7 days. So I put in another ticket same info and their response from it. The response I got was ' don't reissue and /or duplicate the ticket as this will cause unnecessary delays and we need 24 hrs to respond " REALLY BLIZZ ITS BEEN 2 WEEKS HELLO !!!!!!!! :twisted: That really pissed me off. After all this time I could have bought another $ 7.00 sand scarab tcg card and had it redeemed by now since our merging is over. On my realm, bonechewer, we had already been through one merge and I wasn't aware they were merging a couple more realms to us and that's basically when my incident occurred. I am glad this wasn't a high dollar pet, but it is one I don't have and want in my collection. So for all you pet collectors BEWARE that this is going on and do some checking on your realm status before you redeem codes for your pets because you may up waiting a long time getting that pet if you have to wait on blizzard.

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Tekulve2012
 
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Realm: Sisters of Elune-US

Re: Merging Realms and Card Redeemtion Glitch

Postby Tekulve2012 » February 22nd, 2014, 5:59 am

I've had tickets out on this since Dec.27th (yeah 2013)!!! No answers or solutions for me!

I read that if you can create a new toon on a low pop realm and get to Booty bay...unconfirmed though

Dumb and frustrating tbh but what's a person to do...

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Pyrephoenix
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Realm: Nesingwary-US

Re: Merging Realms and Card Redeemtion Glitch

Postby Pyrephoenix » February 22nd, 2014, 8:41 am

There seem to be a couple workarounds, IF you know about it in advance. First, and more reliable, if you have a DK or other "pet farmer" toon on a low-pop server (VeCo is the one I use), just get them to Booty Bay. Second, if you know which in your Connected Realm group is the "host", enter that on the redemption website--in my case, Undermine and Anvilmar were merged. I put in a mount code for Undermine which got rejected with that "unrecognized" error at Landro. I'd heard that Anvilmar was the host of our merge, though, so I put Anvilmar in the website for a second mount and even though I was on a toon that logs in through Undermine Landro gave me the mount with no issues.

Honestly the "other server DK" method is probably going to end up being the better option for 99% of people.

Edit: my ticket response was "I took your codes and sent them on up to our bug team, so they can peer deeper into the problem and smash what might be causing it. This can take a while, but once everything is taken care of you should get an email into your inbox with information on where to go from here my friend. " No timeframe mentioned, though. Been thinking about stopping in on the official forums, see if Orylia or Daxx has anything they can share.

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Shikon01
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Re: Merging Realms and Card Redeemtion Glitch

Postby Shikon01 » February 22nd, 2014, 8:18 pm

Well, GM Shaonves Masters of Cupcakes lol got a hold of me on line today and we had a nice chitchat. At least I have a better understanding of what's going on and I don't feel like I have been kicked to the curve tho he did make it clear it will take a while to get a new code. So to ease the ole pain, got my rocket homing chicken today and it redeemed w/ no issues...just gotta come up w/ a name for it lol !!


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